Return Policy

ALL SALES ARE FINAL AFTER PURCHASE.

We only accept returns if an item is defective, damaged upon arrival, or if the incorrect style was shipped.

Return Eligibility

• Timeframe: Returns for defective or incorrect items must be requested within 14 business days from the shipped date.

• Condition: Items must be unused, in original condition, and include original packaging and labels.

• Exchange or Store Credit: Approved defective or incorrect item returns will be issued an exchange for the same style or store credit.

• Non-eligible Returns: If 14 days have passed since your item was shipped, we cannot offer an exchange or store credit.

Return Request Process

To initiate a return, email info@evenuel.com with the following details:

• Business Name

• Invoice #

• Style #

• Color

• Quantity

• Reason for Return

• Photo of Damaged or Incorrect Item(s)

Once we receive and inspect your request, we will notify you of approval or rejection. If approved, you will receive a Return Authorization (RA) number, which must be written on the original packaging before shipping the return.

RETURNS WITHOUT AN RA NUMBER WILL NOT BE ACCEPTED.

Return Shipping

• Ship the return package to:
  1016 Towne Ave. #103, Los Angeles, CA USA 90021

• Processing time for returns is 10-15 business days after receipt.

• Depending on your location, exchange delivery times may vary.

If you have any questions regarding our return policy, please contact us at info@evenuel.com.