FAQ

General Information

Q: Are you open to the public?

A: No, Evenuel is a wholesale-only business. We sell clothing in bulk to retailers and boutiques.

Q: How do I create an account?

A: To apply for a wholesale account, you will need a valid business license and tax ID number. You can submit an application on our website or by contacting us directly. Once submitted, your application will be reviewed within 1-3 business days.

Q: What are your minimum order requirements?

A: Our minimum order quantity (MOQ) is 1 pack per style. Each pack consists of 6 units per style in the same color, typically in a 2-2-2 size breakdown (S-M-L).

Q: Do you offer discounts for larger orders?

A: Yes, we offer tiered discounts based on order volume. Please contact us for more details on our bulk discount structure.

Placing Your Order

Q: How can I browse your selection?

A: Once your wholesale account is approved, you will have access to our online showroom, where you can view our full product catalog, including high-resolution images, size charts, and detailed descriptions.

Q: What payment methods do you accept?

A: We accept all major credit cards and ACH payments.

Q: How long does it take to receive my order?

A: Order processing typically takes 1-2 business days. Shipping times will vary depending on your location and the shipping method chosen.

Products & Inventory

Q: What size range do your clothes come in?

A: Our standard size range is S-M-L. At this time, we do not offer plus sizes.

Q: What if an item I want is out of stock?

A: New items are added frequently, and popular styles may sell out quickly. Please contact us to inquire about restocking timelines.

Q: Do you offer custom designs or private label options?

A: Yes, we offer custom designs and private label services. The minimum order requirement for private label production is 120 pieces per style, per color. Please contact us for more details.

Additional Information

Q: Do you have a showroom I can visit?

A: Yes! Our showroom is located at 1016 Towne Ave #103, Los Angeles, CA 90021. Please contact us to schedule an appointment.

Q: How can I contact customer service?

A: You can contact our customer service team via:
Email: info@evenuel.com
Phone: (213) 207-6848

Q: Where can I find more information about your return policy and shipping costs?

A: Please refer to our Terms & Conditions page for detailed information on our return policy, shipping costs, and other important terms.

We hope this FAQ has been helpful! If you have any further questions, please don't hesitate to contact us.